Online Orders

Can I change my delivery address if I have chosen door to door or click and collect?
You can change your delivery address by sending an e-mail to help@mrp.com giving us your order number and your new address and we will make the necessary ch...
Tue, 28 Jun, 2022 at 3:14 PM
When are you getting new items online?
We’re doing our best to make sure our website is packed with the key winter essentials you need to stay warm. We will be updating our ladies, men’s and kids...
Tue, 28 Jun, 2022 at 3:14 PM
How are you supporting COVID-19 relief efforts?
We understand that COVID-19 has had a huge impact on our customers and all the people of South Africa. That’s why the Mr Price Group has donated towards the...
Tue, 28 Jun, 2022 at 3:14 PM
What items are we able to shop right now?
Following the level 4 regulations, we have made all ladies, men’s and kids winter essential items and footwear available for purchase. All non-essential ite...
Tue, 28 Jun, 2022 at 3:14 PM
Why were certain items removed from my online order?
We are so sorry for this. While we’d love to bring you all the items you’ve ordered however we must adhere to the amendments in level 4 regulations and only...
Tue, 28 Jun, 2022 at 3:14 PM
When will I receive my online order?
Our order processing has resumed and your order will be delivered as soon as possible.  We are doing everything possible to get your new items delivered to ...
Tue, 28 Jun, 2022 at 3:14 PM
What safety measures have you put in place for online shopping?
We want to make sure you have the confidence to shop online and get all the winter essentials you need without leaving the house. Our fulfilment partners ha...
Tue, 28 Jun, 2022 at 3:14 PM
How can I cancel my online order?
You can cancel your online order by sending an e-mail to help@mrp.com giving us your order number and we will cancel the order for you.
Tue, 28 Jun, 2022 at 3:14 PM
How long will it take for me to receive my refund?
It all depends on the payment method you used when you placed your order.  Here are the different times based on the different payment options: Credit ...
Tue, 28 Jun, 2022 at 3:14 PM
I don’t have my original receipt? What can I do?
For your refund to be considered, we need to have some form of proof of payment. If you don’t have your original receipt, bring us a copy of your digital re...
Tue, 28 Jun, 2022 at 3:14 PM