Stores

Are your stores open?
Yes, our stores are open for you to shop all the winter essentials you need. To ensure that you have the safest shopping experience possible, precautionary ...
Tue, 28 Jun, 2022 at 3:16 PM
What safety measures have you put in place in your stores?
The safety of our customers and our people remain our top priority during this time. On top of the safety regulations placed in our online delivery service...
Tue, 28 Jun, 2022 at 3:16 PM
Do we need to wear face masks in-store?
Following the level 4 regulations, we ask all our customers to follow the mandatory rules and wear face masks when leaving your home and shopping in our sto...
Tue, 28 Jun, 2022 at 3:16 PM
Can I pay my account in-store?
Yes, you will be able to pay your account in-store however, we have four easy payment options you can use without leaving your house. You can pay your accou...
Tue, 28 Jun, 2022 at 3:16 PM
I have a complaint about a store associate/manager/security in-store.
We are so sorry for your recent in-store experience. We pride ourselves in creating a safe and enjoyable environment and work constantly to improve each cus...
Tue, 28 Jun, 2022 at 3:16 PM
How can I pay for my order?
Some of our payment methods will not be available during lockdown, but you still have many ways to pay: 1. You can pay using a credit card 2. You can pay ...
Tue, 28 Jun, 2022 at 3:16 PM
Can I return items in-store?
Yes, you can return any merchandise in-store. However, we are unable to issue an exchange for an item if it is non-essential. In this case, you can make an ...
Tue, 28 Jun, 2022 at 3:16 PM
Are you guys open on Christmas Day and New Year’s Day?
Please note that all our stores are (will be) closed on 25 December, however, it’s business as usual from 26 December onwards. Check with your nearest MRP s...
Tue, 28 Jun, 2022 at 3:16 PM
Does my nearest store stock this item?
Please provide us with either a product code or a description of the item you’re looking for and we’ll help you find it. You can also use the MRP App to fin...
Tue, 28 Jun, 2022 at 3:16 PM
Can you arrange for an item to be sent from store to store for me?
Of course, we can! Simply ask an MRP store associate to search which nearby store has the item. Once they’ve found it they can either reserve it for you at ...
Tue, 28 Jun, 2022 at 3:16 PM