MRP

How do I supply my proof of income when applying for an account?
We’ve made it so easy for you to submit these documents! Simply send a clear photograph via WhatsApp to 084 484 4845, or email them to newacc@mrpg.com, fax ...
Tue, 28 Jun, 2022 at 2:19 PM
How do you register with 3D Secure / Payer Authentication?
The following banks have pre-enrolled all Visa and MasterCard credit cards. All you need to do is follow the instructions below to check / activate your ...
Tue, 28 Jun, 2022 at 2:19 PM
How long do I have to return an item I bought before lockdown?
You will have 30 days from the date of purchase, excluding any lockdown days to return your item.
Tue, 28 Jun, 2022 at 2:19 PM
How long do payments take to update using the USSD string *120*410#?
You can email all questions about the USSD string to us on mrpqueries@rmcs.co.za and we’ll get back you.
Tue, 28 Jun, 2022 at 2:18 PM
How long does it take for an account to be approved?
It takes between 24 and 48 hours for an account to get approved, provided we have all the relevant documents and information.
Tue, 28 Jun, 2022 at 2:19 PM
How long does it take for EFT payments to reflect on the accounts?
It takes between 2 and 3 business days (this excludes weekends and public holidays) to reflect, as long as all the details are correct.
Tue, 28 Jun, 2022 at 2:19 PM
How long does it take for me to get my order?
STORE ECONOMY: Your order will take between 5-7 working days* (i.e. excluding week-ends and public holidays) to get to you. You can track your order onli...
Tue, 28 Jun, 2022 at 2:18 PM
How long does it take to apply for an account online?
We’re so excited for you to join the MRP family. To apply for an account is quick and easy. Simply visit https://www.mrpmoney.com/. Click the Apply Now b...
Tue, 28 Jun, 2022 at 2:19 PM
How long does your delivery take?
What delivery option did you choose? General store economy is between 5 – 7 working days, Store Express between 1 – 3 working days and Door to Door Expre...
Tue, 28 Jun, 2022 at 2:19 PM
How long will it take for me to receive my refund?
It all depends on the payment method you used when you placed your order. Here are the different times based on the different payment options: Credit C...
Tue, 28 Jun, 2022 at 2:19 PM